Terms & Conditions

Rush Shipment/Special Instructions

Please request Next Day, 2nd or 3rd Day for rush shipments. For special instructions please call a customer service representative at 1-800-332-7177 and we will promptly take care of your needs.

Shipping Policy

We only ship prepaid products. An invoice will be included with your shipment. Your order is shipped from our New Jersey location. UPS or FedEx is used whenever possible. However, should your order exceed UPS or FedEx size or weight limits, "Common Carrier" will be selected to speed delivery for you.

Hazardous Material Policy

UPS and FedEx classifies some types of chemicals as "hazardous" for shipping purposes. UPS and Fedex charge an additional $20.00 per package for ground and $30.00 per package for air for these items. If you have any questions regarding this policy please call us at 1-800-332-7177.

Returns

In the event that you are dissatisfied with anything you purchase from us, simply return the item for a full credit, replacement or refund within 15 days of the shipment date. There is no hassle, no questions, no worrying about getting a credit. When returning equipment, items must be in new condition and returned in their original packaging. New equipment should be tested for a few minutes in a controlled environment before normal use. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Please contact Customer Service for a Return Authorization Code (RA). You MUST obtain this number before returning the item(s). Make sure to clearly mark your RA number on the shipping label of your package. Please do not write your number directly on your box. We are unable to accept unauthorized returns. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. All returns are subject to inspection before credit is issued. Shipping charges are not refundable. Restocking fees of 25% may be charged at the discretion of Spruce Industries, Inc.

Disclaimer and Limitation of Liability

Customers are advised to always review product labels, material data safety sheets, instruction manuals and other current literature before using any product purchased through this website. Spruce Industries makes no express, implied, or statutory, representation, guarantee or warranty of any kind whatsoever regarding any product offer for sale on this website, and specifically disclaims any warranty of merchantability or as to fitness for any particular purpose. If any product purchased through this website is determined by Spruce Industries to be defective, Spruce Industries shall, at its option and as the buyer's exclusive remedy, replace the product or refund the purchase price of the defective product. In no event shall Spruce Industries be liable for any damages or other costs, including, without limitation, consequential damages, incidental damages, lost profits, court costs, and attorneys' fees.

Prices and Product Availability

Although Spruce Industries strives to update and correctly state the prices and available products set forth on this website, all prices and product availability are subject to verification upon our receipt of any order submitted through this website, and are further subject to change without notice.