Shipping and Delivery
Our Trucks
Spruce Industries has a fleet of trucks which supports the New Jersey/New York area, if you are located within our shipping region and your order is over $250.00, we will ship to you freight free.
FedEx/UPS
Any packaged weighting less than 150lbs will be shipped via FedEx/UPS. We currently provide three FedEx options (Ground, 2nd Day and Overnight)
Common Carrier
Any packaged that exceeeds FedEx/UPS size or weight limits will be shipped via a Common Carrier. We negotiate with a number of trucking companies to insure the most competitive freight rates available.
Customer Pick-up
If you are in the area feel free to drop by and pick-up you order. Our warehouse is located at 636 South Avenue, Garwood, NJ 07027.
Returns
In the event that you are dissatisfied with anything you purchase from us, simply return the item for a full credit, replacement or refund within 15 days of the shipment date. There is no hassle, no questions, no worrying about getting a credit. When returning equipment, items must be in new condition and returned in their original packaging. New equipment should be tested for a few minutes in a controlled environment before normal use. We reserve the right to deny warranty claims on equipment not returned in original condition and/or original packaging. Please contact Customer Service for a Return Authorization Code (RA). You MUST obtain this number before returning the item(s). Make sure to clearly mark your RA number on the shipping label of your package. Please do not write your number directly on your box. We are unable to accept unauthorized returns. We are not responsible for items that do not arrive at our warehouse. Therefore, we strongly suggest that you ship your package in a way that allows you to track the shipment and receive proof of delivery. All returns are subject to inspection before credit is issued. Shipping charges are not refundable. Restocking fees of 25% may be charged at the discretion of Spruce Industries, Inc.
